Only once. With That’s A Wrap And More, we keep you in the loop the entire process. We send photos throughout the entire process for your approval. Once approved, you will receive one final photo. That is your moment to make any changes. Once approved, no changes can be made. You will have to place a new order.

All deposits are non-refundable. Deposits can however, be used towards a later order.

A Two-hour Minimum is required for any setup on-site. A 3-4 hour Minimum access is required for all BALLOON WALLS or jobs totaling $1,000 & up in the room/venue where the event will take place. Our delivery and installation charge fee depends on the location of the event and the complexity of the set-up. This requires additional working hours, travel time, truck rental and staff, in addition to careful work at the moment of handling our equipment. Arrival – Access to event location must be secured and confirmed by client to ensure timely setup. That’s A Wrap And More will arrive onsite within the hour of installation time specified. That’s A Wrap And More CANNOT be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete décor services as described in this agreement. Material Guarantee – All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or manufacturer changes material type, That’s A Wrap And More reserves the right to make any last minute changes (at our discretion based on the availability of materials at the time of the event). We reserve the right to substitute an item of like kind and quality.

An event is ONLY considered “booked” after payment (50% deposit or full amount) is made by the due date indicated on service invoice. If the client allows quotes/invoice to expire, it is understood that the event date and time will be made available to other clients, and any discount or special promotion applied will be removed and invalid. Remaining balance is due "usually" the week of the scheduled event. Example: If your booking is on a Friday or Saturday, your remaining balance is the due Monday of that week.

Yes. Please advise or notify of all dietary needs or allergies prior to placing an order. Many of my baskets include candy that may effect or cause complications. If, for any reason, allergies or dietary restrictions are not disclosed prior to ordering; your complaint will not be valid. Therefore, a refund will NOT be issued or the price of your order.

Yes, all orders require a deposit. Deposits vary, due to amount of order(s). All orders require a deposit of half of your order. (example: Basket is $60. Deposit is $30)

Rescheduling – If the weather or any situation prevents the balloon installation from taking place, the client may reschedule their installation at least 72 hours prior to their event without penalty. The client can reschedule their event within the next 365 calendar days, at the convenience of That’s A Wrap And More, without being charged a fee. You must notify us immediately in order to secure the new date. If we are not available, the below cancellation policy and fees will apply. Cancellation — Client maintains the right to cancel at any time, however, a cancellation fee may apply if we purchased supplies to build your decor, started working on your décor or turned down other work to decorate your event. If an event is canceled one of the following fees applies: No (0%) Cancellation Fee for orders canceled MORE than 30 days in advance of the event date, OR 25% Cancellation Fee for orders canceled LESS than 30 days in advance of the event date, OR 50% cancellation fee for orders canceled LESS than 15 days in advance of the event date. 75% cancellation fee for orders canceled LESS than 7 days in advance of the event date. “Reductions” or “changes” (adding/deleting decor pieces) cannot be made on orders after these terms & conditions have been signed. Color changes will result in additional charges.

An event is ONLY considered “booked” after payment (50% deposit or full amount) is made by the due date indicated on service invoice. If the client allows quotes/invoice to expire, it is understood that the event date and time will be made available to other clients, and any discount or special promotion applied will be removed and invalid.

All embellishments and framework are the property of That’s A Wrap And More and these items will be collected during the teardown of the event. The customer is fully responsible for providing timely access to the event area for strike and teardown. Should all equipment and materials not be available to retrieve from the location, the customer will be responsible for the replacement costs of the missing equipment or material. Removal/Strike fee is not charged if handled by the client. The client will be responsible for returning to us our equipment the next day after the event. The client is responsible for all losses due to theft, vandalism, misplacement or damage. In the event that our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s).

All baskets and/or orders are completed within 1 week of placing your order.

Yes, there is a charge of $40 extra for all orders not given a week prior to the date needed. Due to detailed attention and precision given to each custom order, an additional charge will be incurred on orders placed after the posted holiday schedule deadline or the initial time frame of 1 week for all orders.

Communication via text, calls, or DMs after 10pm CST will be answered on the next Business day. Any requests received on Sunday will be addressed the next business day.

We use only the highest quality products and make every possible effort to ensure that your décor will meet or exceed your expectations. However, due to the general nature of balloons, we cannot guarantee that your balloons will remain perfect and intact when used outdoors. Some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, extreme heat and other uncontrollable factors. In the event of cancellation without a rain contingency plan, the customer agrees to compensate That’s A Wrap And More with the full payment. SUN DAMAGE- On the off chance that the sun is shining bright enough to cause any damage, it’s worth noting that if left in the sun, the balloon can start to fade. If it’s super hot, then be sure to know the balloon may pop.

Shipping and handling is $15. All BASKET orders are delivered within 4-5 days once given to delivery carrier.

ALL BASKET orders must be picked up within 3 days of completion. I have two locations to choose from(Euless & Lewisville). If your order requires delivery, anything outside of a 15 mile radius does result in a $20 Delivery Fee. Anything over a 20 mile radius results in a $35 Delivery Fee.

Cash, Credit, Apple Pay, Paypal, Zelle, Square.

All orders have a cut off date of the week PRIOR to the holiday. Example: Mother's Day is always the second sunday of May. Orders are cut off the sunday prior.